Right Of Withdrawal

Right of withdrawal

Right of withdrawal for consumers 
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.) 

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period shall be 30 days from the day

 - on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item ;

- on which you or a third party other than the carrier designated by you took possession of the last good, provided you have ordered several goods as part of a single order and these are delivered separately ;
- on which you or a third party other than the carrier designated by you took possession of the last partial delivery or the last piece, provided you have ordered goods that are delivered in several partial deliveries or pieces.

The right of withdrawal and the withdrawal period do not apply to beauty products.

--End of special regulation--

To exercise your right of withdrawal, you must inform us  (Italiving GmbH, Klosterweg 40, D 82335 Berg, Germany Tel. +49 (0)172 8998 111, eMail: info@italiving.us) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal period, it is sufficient that you send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to the following address immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. 

Reasons for exclusion or expiration 

The right of withdrawal does not apply to contracts - for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded; 

- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Italiving GmbH , Klosterweg 40, D 82335 Berg, Germany, Tel. +49 (0)172 8998 111, eMail: info@italiving.us :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.