Legal Notice
Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
Right of withdrawal
You have the right to withdraw from this contract within 90 days without giving any reason.
The withdrawal period shall be 30 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered as a single item;
- on which you or a third party other than the carrier designated by you takes possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately.
Beauty products are excluded from the right of withdrawal.
To exercise your right of withdrawal, you must inform us (Italiving GmbH, Klosterweg 40, 82335 Berg, Germany, email: info@italiving.us) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal period, it is sufficient that you send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments that we have received from you, exluding delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to the following address immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. Please note in this context that we can only accept and refund unused goods in their original packaging.
Reasons for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal was removed after delivery;
- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Italiving GmbH , Klosterweg 40, 82335 Berg, Germany, eMail: info@italiving.us: - I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if notification is on paper) - Date (*) Delete as appropriate.
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